Terms & Conditions

We do our best to display our hair extensions and colours as accurately as possible. However, due to lighting, screen settings and device displays, colours may vary slightly in person.

As our extensions are made from real hair, slight variations in tone, texture and thickness may naturally occur between batches.

We recommend contacting us before purchase if you are unsure about colour matching or product suitability.

All orders are subject to availability and acceptance.

We reserve the right to refuse, cancel or limit orders at our discretion, including where fraud or unauthorised activity is suspected.

Please ensure all delivery and contact information is correct when placing your order. We cannot be held responsible for delays or losses caused by incorrect details provided by the customer.

We aim to dispatch orders within the stated processing times; however, delivery times are estimates only and are not guaranteed.

Delays may occasionally occur due to:

• Postal or courier disruptions
• Customs processing
• Peak trading periods
• Severe weather
• Supplier delays
• Circumstances beyond our control

We are not liable for delivery delays once an order has been dispatched.

Customers are responsible for ensuring someone is available to receive the parcel where applicable. If a parcel is returned to us due to failed delivery attempts or incorrect address details, additional shipping charges may apply for redelivery.

International customers are responsible for any customs fees, duties or import taxes charged by their country.

For hygiene reasons, hair extensions can only be returned if they are unused, unopened and remain in their original packaging with security seals intact.

We reserve the right to refuse returns where:

• The product has been opened, worn, brushed, styled, washed or tampered with
• Hygiene seals or tags have been removed
• The item is not in resalable condition

Any approved return requests must be made within 14 days of receiving your order. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photographs and order details.

We reserve the right to inspect and verify all claims before offering a replacement, exchange or refund.

Damage caused by improper fitting, colouring, bleaching, heat styling, chemical treatments or incorrect aftercare is not considered a manufacturing fault.

Proper aftercare is essential to maintain the quality and lifespan of hair extensions. We are not responsible for damage caused by:

• Incorrect fitting
• Excessive heat
• Chemical processing
• Poor maintenance
• Use of unsuitable products

Customers should follow all recommended aftercare guidance provided in our Care Guide.

Where products are purchased for professional salon use, it is the responsibility of the stylist or technician to ensure the product is suitable before fitting or altering the hair.

Once hair has been coloured, toned, cut, fitted or chemically treated, it cannot be returned.

Refunds will only be processed once returned goods have been received and inspected. Original shipping costs are non-refundable unless the return is due to our error. Refund processing times may vary depending on your payment provider.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential loss or damage arising from the use of our products or website. Our total liability shall not exceed the amount paid for the products purchased.

For customer service enquiries, please contact us via our contact form or email customerservice@ahhairboss.com.